User
Frequently Asked Questions (FAQ)
1. How do I initiate a return if I’m not satisfied with my purchase?
At Thebustlight, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, simply contact our dedicated customer service team at [email protected] within 90 days of your purchase date to initiate a return. We offer FREE return shipping within the United States for eligible items. Please ensure that the item has its tags, is in its original condition, and is securely packaged.
2. What should I do if I receive a defective or incorrect item?
In the rare event that you receive a faulty product or an incorrect item, please notify our Customer Support team immediately. We’ll swiftly address the issue by either sending you a replacement item or providing a full refund. Additionally, we’ll include a discount voucher for your next purchase as a gesture of our commitment to your satisfaction. There’s no need to return the defective item in such cases.
3. Can I exchange an item for a different size or color?
Absolutely! If the item you received doesn’t meet your size or color preferences, or if it doesn’t match the description on our website, we’re happy to assist you with an exchange. Contact our Customer Support team, and we’ll guide you through the process of exchanging the item for the correct size or color.
4. How long does it take to process a refund?
We understand that you may be eager to receive your refund. Upon receiving your returned item, our team will promptly inspect it and process your refund within a few business days. However, please note that it may take additional time for the refund to reflect in your bank account or credit card statement, depending on your financial institution’s processing times.
5. Can I cancel or modify my order after it’s been placed?
While we strive to accommodate our customers’ requests, we can only process order cancellations or modifications within 24 hours of placing the order. If you need to make changes to your order, please contact our customer support team immediately. After 24 hours, we are unable to accommodate any cancellation or modification requests.
6. What should I do if my refund is late or missing?
If you haven’t received your refund within the expected timeframe, we recommend first checking your bank account and credit card statement. If you still haven’t received your refund, please reach out to us at [email protected], and our team will assist you in resolving the issue promptly.
7. Are sale items eligible for refunds?
Please note that sale items are not eligible for refunds. Only regular priced items can be refunded.
8. What are the shipping options and timeframes?
We offer Standard Shipping within the United States, with delivery typically taking 12 – 19 business days* in regular seasons. International orders may take longer. Please note that processing time for orders is 2 – 5 business days*, with additional delays possible during holiday seasons.
9. How much does shipping cost?
Shipping rates are $5.99 for Standard Shipping within the USA and $7.99 for international orders. The highest rate is applied once to the entire order.
10. How can I contact Thebustlight for further assistance?
If you have any additional questions or concerns, our friendly customer service team is here to help. You can reach us via email at [email protected], and we’ll be more than happy to assist you with any inquiries you may have.